Shipping policy
Shipping & Delivery Policy
Last updated August 06, 2023
This Shipping & Delivery Policy is part of our Terms of Service (Terms) and should be read alongside our main Terms: Terms of Service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
What Are My Shipping & Delivery Options?
Free Shipping
We offer free standard shipping on orders over $50.
Shipping Fees
We also offer shipping at the following rates:
| Weight | Economy (5-8 Business Days) | Standard (3-4 Business Days) |
|---|---|---|
| Under 1 lb | N/A | $6.90 |
| 1 lb - 5 lb | N/A | $9.90 |
| Under 5 lb | $5.90 | N/A |
| 5 - 70 lb | $19.90 | N/A |
Note: - If you select a shipping option, we will follow up after you have placed the order with any additional shipping information. - All times and dates given for delivery of the products are given in good faith but are estimates only.
Custom Design Orders
Customer Responsibility for Designs
- Customers are responsible for providing Vaha Visuals with the correct custom designs, including logos and other necessary artwork.
- If we do not receive the required designs after the order has been placed, we reserve the right to extend the order processing time accordingly.
Order Processing Time
- Delays in receiving designs from the customer may result in extended processing and shipping times.
- National holidays and religious holidays may also cause delays in order processing and shipping.
Shipping Fees and Delays
Inclusive Shipping Fees
- All orders include the shipping fee in the price quoted unless specified otherwise.
Estimated Shipping Times
- Provided shipping times are always estimated. They do not reflect information that holds Vaha Visuals liable for shipping progress and times.
- We strive to provide accurate shipping information, but actual delivery times may vary due to various factors.
Additional Shipping Fees
- Some orders, depending on the location, may be subject to extra shipping fees. Customers will be informed of any additional charges prior to order completion.
Shipping Delays
- Orders may be delayed if we are waiting for the necessary designs or due to holidays.
- Customers are required to assist in resolving any shipping delays, damages, or problems by providing necessary information and photographs.
Shipping Problems and Insurance
Customer Cooperation
- In case of shipping issues, such as delays or damages, customers must provide the necessary information and photos to help resolve the problem.
- Failure to provide the required assistance may affect the outcome of shipping insurance claims and could result in the customer bearing the responsibility for unresolved issues.
Insurance and Customer Responsibility
- Customers must cooperate fully in post-shipping processes, including providing information for shipping insurance claims.
- Non-cooperation may lead to issues with insurance claims, which could be the customer's responsibility depending on their level of assistance.
Returns and Refunds
Secure Packing
- Customers are required to pack any returned or refunded items securely to prevent damage during return shipping.
Return Shipping Costs
- Customers may be charged for return shipping or refund shipments.
- Vaha Visuals reserves the right to determine who will bear the cost of returning shipments or refunded items.
Restocking Fees
- Customers may be subject to a restocking fee, which will be decided by Vaha Visuals.
- Vaha Visuals holds the sole discretion to determine the restocking fee based on our inspection.
Decision-Making Authority
- All decisions regarding shipping prices, acceptance of returns, return costs, refund costs, and restocking fees are made by Vaha Visuals following a thorough inspection.
By placing an order with Vaha Visuals, customers agree to comply with this shipping policy. Our goal is to provide a smooth and transparent process, ensuring satisfaction while managing any potential issues effectively.
For any questions or concerns about our shipping and delivery policy, please contact our customer service team at contact@vahavisuals.com.